Delivery from our premises to you will be completed by courier and you can choose from the various courier options list on the website. Courier costs are based on dimensions and weight of your order as well as the location of delivery. Delivery charges will be indicated on your quotation or pro forma invoice. We do not deliver via the South African Postal system nor via PostNet.
Once payment has been received, Jade Education will arrange with the selected courier provider to deliver individual orders. Jade Education reserves the right to change the courier chosen by the customer in circumstances that it deems appropriate or necessary. A delivery address and telephone contact number must be provided in order for delivery to take place. We do not deliver to PO Box address.
Delivery times are an indication only and cannot be guaranteed as these services are outsourced to the various courier companies.
Should the delivery address provided by you be incorrect, Jade Education will not be held liable for any losses or additional charges incurred.
In circumstances where couriers do not deliver to a particular, please contact Jade Education to make see if we are able to assist with other arrangements.
Should you wish to collect your items from our premises, prior arrangements must be made by contacting us on 011 264 2425.
Jade Education imports most of its material and therefore, out of stock orders may take between 6 and 8 weeks to arrive and pass through customs. We cannot be held not responsible for delays due to shipping or customs processes.
Please note that we do not ship to addresses outside of South Africa.
Jade Education will accept return of goods within 14 days of receipt – provided that the goods are returned in an unused condition in their original packaging. Proof of purchase must accompany all returns. Books that show any signs of use will not be accepted for returns. There will be no returns nor refunds on any custom orders, custom packs or school packs. Refunds will only be made by the original payment method, and in the case of credit or debit cards, only back to the original card. Refunds will not include shipping and handling charges. The costs of returning goods to us shall be borne by you.
Jade Education will accept returns for faulty, damaged or defective goods, provided that the return is requested within 7 days of delivery. Return requests must be made in writing (via fax to 088 011 264 2425 or via email to firstname.lastname@example.org). Please attach a photo if possible. Should your order arrive with obvious shipping damage, please report this within 24 hours of receipt. We do not accept returns on sale items or custom orders, custom packs or school packs.
Due to the import nature of the business, we cannot guarantee that replacements can be made (stock dependent). Where we are unable to provide a replacement, you can either select a refund for the value of the item, or a credit to be placed on your account equivalent to the value of the returned item.